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Triokid | Help
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Shipping & Returns

What countries do Triokid ship to?

 We currently ship to United States Ground but we are looking forward to serve international customer.

How much the shipping fee?

Here’s the shipping fee for the Contiguous United States:

Standard shipping- $10 (7 business days)

Free shipping on orders over $100 (7 business days)

How long will my order take to arrive?

We will process your order the next business day of receipt. You will receive the goods within 7-14 days after shipping. Please feel free to check your orders statue in your account at triokid.com        

How is Triokid return and refund policy?

We accept all products return and refund with whole packaging and contents within 14 days you received. If you would like to apply return, please email us at service@triokid.com and we’ll take care of it.

 

When your return is processed, you will receive an email notification. Refunds will be issued to your original method of payment. If you used a credit card, the credit timeframes can vary based on bank processing times.

Warranty

Do your products have a warranty?

Yes, all of our products are guaranteed by 90-day limited warranty. This warranty does not extend to any losses or damages due to misuse, damage due to environmental or natural elements, failure to follow product instructions. Please email us at service@triokid.com if you have any questions.

Do you offer price adjustments?

Yes, we offer price adjustments. Here’s our Price Adjustment Policy:

 

  1. A one-time price adjustment requests will be honored when items are purchased at full price and if the merchandise is discounted within 14 days you order.
  2. Stuff bought with a promotional discount or coupon aren’t eligible for price adjustment.
  3. Price adjustments are not available for the following:

      – Items that were not purchased directly from Triokid.com (such as items purchased at thrift stores, online sellers and retail store)

      – Holiday and temporary special promotion items

      – Clearance items

 

To help you better, please have your original order number or the name of the person who placed the order available and send us a request to service@triokid.com.

How to choose Triokid product for my child?

We recommend to choose our product depending on child’s age and height.
Wellcome to visit our compare page to choose for your little ones.  triokid.com/compare

Become a Triokid Retailer!

If you are a retailer in the U.S. and interested in feature Triokid designs as part of your offer in your retail store, please contact us at sales@triokid.com and include your business information below, we’re looking forward to partnering with you!

• Full Name
• Email Address
• Telephone Number
• Store Name
• Store Address (if applicable)

Contact Us

We are always happy to hear from you.